At The Remodeling Outlet, your privacy is important to us. We are committed to safeguarding the personal information of our website visitors, customers, and design clients.
Our goal is to provide a safe, transparent, and trustworthy online experience, and we follow industry-standard practices to protect your data and respect your preferences.
1. Information We Collect
We collect information that you voluntarily provide when:
- Placing an order
- Creating an account
- Requesting design assistance or 3D visualizations
- Submitting questions through our website
- Signing up for newsletters or promotions
- Participating in surveys, incentives, or customer programs
- Providing product reviews or testimonials
This may include:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment details (securely processed via third-party payment providers)
- Project notes, design information, or images you choose to share
We may also collect non-personal data automatically, such as website usage, device information, browser type, and pages visited, which helps us improve site performance and customer experience.
2. How We Use Your Information
We use your personal information to provide and improve our services, including but not limited to:
Order Processing & Customer Service
- Processing and completing your orders
- Communicating order updates, shipment details, or delivery scheduling
- Responding to product or service inquiries
- Providing design help, layout assistance, and 3D renderings
Marketing & Communication
- Sending product updates, promotions, and special offers
- Sharing relevant remodeling tips, inspiration, or new product launches
- Conducting surveys, incentive programs, or giveaways
You may unsubscribe from marketing emails at any time.
Website & Service Improvements
- Enhancing the usability and layout of our website
- Understanding customer preferences and product interests
- Improving customer support, shipping accuracy, and order experience
Legal & Administrative Uses
- Fraud prevention
- Compliance with applicable laws
- Internal business analysis and reporting
3. Information Sharing
We do not sell or rent your personal information.
We only share information with trusted third parties when necessary to complete your order or provide services, such as:
- Payment processors
- Shipping carriers and freight companies
- Email service providers
- Website analytics tools
- Customer support tools
- 3D design or visualization platforms (if applicable)
These partners are required to use your information solely to perform the services requested and must maintain confidentiality.
4. Testimonials and Reviews
Our website may allow you to submit reviews or testimonials.
If you choose to provide one:
- You may be asked for your first name, city, and/or project details
- By submitting a testimonial, you grant us permission to use this content on our website, marketing materials, and promotional platforms
- We will not publish your full personal contact information
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Maintain your shopping cart
- Remember your preferences
- Improve website speed and functionality
- Analyze traffic and user behavior
You may choose to disable cookies in your browser settings, though some website features may not function properly.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
While no method of data transmission over the internet is 100% secure, we strive to protect your information to the best of our ability.
Payment information is processed securely through PCI-compliant partners. We do not store full credit card details on our servers.
7. Your Choices & Opt-Out Options
You may:
- Update or correct account information
- Unsubscribe from marketing communications
- Request that we delete certain information, subject to legal requirements
To make any changes, contact us using the information provided at the bottom of this policy.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with the “Last Updated” date revised accordingly.
